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FAQ's

  • PRODUCT

 

With what materials are Lutreet  shoes made of?

Lutreet shoes material are carefully handpicked by a gentleman with more than 50 years of experience in the shoe industry. They are 100% made of original leather to ensure quality, durability and Comfort.

 

Where are the shoes produced?

Lutreet shoes are exclusively handmade by a portuguese factory with a history of more than 50 years of experience. Located in the north of Portugal where the footwear industry thrives and conquer the world.

 

How are the shoes made?

Each pair of Lutreet shoes is handcrafted by our skilled cobblers in Portugal. From the hand drawing patterns to the embossing of our logo, your pair is made by a small family of passionate workers.


How to take care of my Lutreet?

Genuine leather can last a lifetime when properly care.

To clean your Lutreet shoes use a humidified cloth. Avoid any kind of products even if they are proper for shoes. Bright colors are sensitive to any chemical products. Being a natural material it is normal to crack and adjust to you natural foot shape. Avoid prolonged exposure to heat, Light and humidity.

 

 

  • SIZE

 

How do I know my shoe size?

Please check our chart below:

US

4

4,5

5

5,5

6

6,5

7

7,5

8

8,5

9

9,5

10

10,5

UK

2

2,5

3

3,5

4

4,5

5

5,5

6

6,5

7

7,5

8

8,5

Euro

35

35

35

36

36

36

37

37

37

38

38

38

39

39

39

40

40

40

41

41

Inches

8.2

8.4

8.5

8.7

8.9

9

9.2

9.4

9.5

9.7

9.9

10

10.2

10.3

Cm

20.8

21.3

21.6

22.3

21.5

23

23.5

23.8

24.1

24.6

25.1

25.4

25.9

26.




    • ORDERS

     

    How will my order be shipped?

    All Lutreet order are shipped with US Postal Service or DHL

     

    How long does it take to be delivered?

    Please check our Shipping Policy

     

    Where is my order?

    Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

     

    What can i do if a product arrived damaged?

    We want you to be 100% satisfied and happy with your shoes! If something is wrong please reach out to us within 24 hours at customercare@lutreet.com

     

    How do I return or exchange?

    Please review our Return Policy.

    Lutreet gladly accepts returns of UNWORN (no scuff marks – please walk on a carpeted area when trying on footwear) items within 30 calendar days of shipping date, except clearance / sale items which are final sale and may not be returned or exchanged. To be eligible for a return, your item must comply with all the following conditions: be unused and in the same condition that you received it; be in the original packaging; have the receipt or proof of purchase. All returned items are inspected upon receipt and all products that may not be restocked will be returned to the sender.

    To process your return, kindly contact us at returns@lutreet.com so we can issue a Return Authorization and inform you about all the details to proceed. Please, send us a receipt or proof of purchase.

     

    Can I cancel or change my order once I have placed it?

    If you haven’t got the shipping confirmation yet, yes you can cancel or change your order. Please email us at customercare@lutreet.com

     

    When will I get my credit for my return?

    If your return is approved, we will initiate a refund (excluding the cost of original shipping) to your Credit Card or original method of payment. Please, expect the credit within a certain amount of days, depending on your card issuer’s policies.

     

    What forms of payment do you accept?

    We accept credit card and paypal as payments. For wire transfer please contact us at customercare@lutreet.com

     

    In case of doubt, who should I contact?

    Please feel free to reach out to us at customercare@lutreet.com

     

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